Preguntas más frecuentes
frequently asked questions
How to Shut Off Water to House in Case of Emergency
(Hard & Soft Spigot)
To shut off your main water supply, find the valve where water enters your house (basement, crawlspace, or outside wall) for a quick shutoff, or locate the water meter near the street for the overall supply, using a curb key or wrench to turn the valve clockwise until it stops (usually 90 or 180 degrees) to stop water flow, then open faucets to drain lines.
How to Bypass Whole House System
Step-by-Step Instructions Locate the Bypass Valve: Follow the hoses/pipes from the back of the main RainSoft unit to where they connect with your household plumbing. You will find a valve assembly there. RainSoft systems often have a single-handle bypass or a two-handle valve system. Move the Handles: Single-handle valve: Push or pull the handle until it locks into the "Bypass" position. There is usually an indicator on the valve. Two-handle valve: Turn both valve handles so they are perpendicular (at a right angle) to the water pipes. This diverts the water flow around the system instead of through it. When in the normal "Service" position, the handles are parallel to the pipes. Verify the Bypass: Once the valves are in the bypass position, open a cold water tap somewhere in the house (like a utility sink or a garden hose) to relieve pressure and confirm that water is flowing and the system is successfully bypassed. Flush the System (Optional but Recommended): Let the cold water run for about 10-20 minutes to flush out any treated water remaining in the lines and ensure the water is fully untreated.
How to add
salt to EC4 system
Step-by-Step Guide Check the Salt Level: Lift the lid of the brine tank. You should see salt, but not so much that water covers it completely; aim for the salt level to be just above the water. Add Salt: Pour in your preferred salt (solar salt, block salt, or potassium chloride) into the tank. Some users suggest aiming for a level marked on the side of the tank, like "Level 4" for blocks or "Level 15" for bags, to match the internal scale. Access Settings: Press any button to wake the display, then press the Customer Settings button. Adjust Salt Level: Use the Menu Forward/Back keys to find the "Salt Level" parameter. Use the Adjust Up/Down keys to set the value to reflect the amount of salt added (e.g., around 30-40 lbs if you added a bag). Save Changes: Press Enter to exit the settings menu; the system automatically saves.
How to Begin Manual Regen on EC4
Step-by-Step Guide for Manual Regen: Wake the Display: Press any button on the control panel to activate the screen. Initiate Manual Regen: Press and hold the Program/Enter button (or the button with the chasing arrows icon) for about 3 to 5 seconds. Confirm Cycle: The display should show a prompt like "Manual Regen Later at (time)" or similar, indicating it's ready to start. Start Now (Optional): If you want it to start immediately, use the Menu Forward or Menu Back arrow to select "NOW" or advance through the menu until the regeneration begins. Let It Run: The system will then go through its stages (backwash, brine draw, rinse, etc.), which can take over an hour, so just let it complete.
How to Navigate the Info Center on EC4
Step-by-Step Guide for Manual Regen: Wake the Display: Press any button on the control panel to activate the screen. Initiate Manual Regen: Press and hold the Program/Enter button (or the button with the chasing arrows icon) for about 3 to 5 seconds. Confirm Cycle: The display should show a prompt like "Manual Regen Later at (time)" or similar, indicating it's ready to start. Start Now (Optional): If you want it to start immediately, use the Menu Forward or Menu Back arrow to select "NOW" or advance through the menu until the regeneration begins. Let It Run: The system will then go through its stages (backwash, brine draw, rinse, etc.), which can take over an hour, so just let it complete.
Customer Settings on EC4 System
To adjust RainSoft EC4 settings, wake the display, press the Customer Settings key, use Menu Forward/Back to navigate, and Adjust Up/Down to change values (like Salt Level, Vacation Mode, Days Away), then Enter to save; for advanced settings (like hardness), you might need to access installer mode via a specific button combo (like holding down arrow until capacitor section appears) and use arrows, then save changes.